Privacy Policy

Effective Date: [Dec 1st, 2025]

At Pawmake , your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.pawmake.com or make a purchase from us.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect several types of information to provide and improve our services to you:

  • Personal Information You Provide Directly:

    • When you make a purchase or attempt a purchase, we collect your name, billing and shipping address, email address, and phone number.

    • When you customize a product, we collect the specific details, preferences, and any personalization instructions you provide.

    • When you contact us for customer support, we collect the contents of your message and any other information you choose to provide.

  • Automatically Collected Information:

    • As you browse our Site, we automatically receive your computer's IP address, browser type, and device information. We may also track pages you visit and the time spent on those pages to learn what products and services are most popular.

    • This information is primarily collected through Cookies and similar tracking technologies. You can control cookie settings through your browser.

  • Payment Information :

    • All direct payment gateways adhere to the PCI-DSS security standards. Your credit card details are encrypted and processed directly by our secure payment processor (e.g., Stripe, PayPal). We do not store your full credit card information on our servers.

2. How We Use Your Information
We use the collected information for various purposes:

  • To fulfill your order, process payments, and arrange for shipping.

  • To communicate with you about your order, provide customer support, and respond to inquiries.

  • To create and manage your custom product according to your specifications.

  • To screen orders for potential risk or fraud.

  • To send you marketing communications (if you have explicitly opted-in). You can unsubscribe at any time.

  • To improve and optimize our Site and services.

3. Sharing Your Personal Information
We respect your privacy and do not sell your personal information. We share your data only with trusted third-party service providers to help us operate our business, under strict confidentiality agreements:

  • Service Providers: Such as shipping carriers (e.g., DHL, FedEx) to deliver your order, and payment processors to handle transactions.

  • Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.

4. Your Rights
Depending on your location, you may have certain rights regarding your personal data:

  • Access & Portability: You can request a copy of the personal data we hold about you.

  • Correction & Deletion: You can request that we correct inaccurate data or, in certain circumstances, delete your personal data.

  • Opt-Out: You can opt-out of receiving marketing emails by using the unsubscribe link in any email or by contacting us.

  • Cookies: You can set your browser to refuse all or some browser cookies.

To exercise any of these rights, please contact us using the details below.

5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). Order information is typically retained for 6 months unless you request its deletion.

6. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."

8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to exercise your rights, please contact us by email at: pawmake@outlook.com.