Shipping & Delivery Policy
We are dedicated to getting your unique, handcrafted items to you as efficiently as possible. Please review our shipping guidelines below.
1. Processing Time
This is the time we need to prepare your order before it ships. It varies depending on the product type:
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Custom & Made-to-Order Items : Each piece is lovingly crafted just for you after you place your order. Processing time is equal to the production timeline indicated on the product page. Once production is complete, your item will be dispatched immediately.
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Ready-to-Ship Items : These items are in stock and will be processed and shipped within 3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
This is the time it takes for your package to travel from our studio to your doorstep.
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After dispatch, shipments to Europe and North America typically take 7-10 business days to arrive.
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Total Delivery Estimate :
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Custom Orders: Production Timeline + 7-10 business days after dispatch.
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Ready-to-Ship Orders: 3 business days processing + 7-10 business days after dispatch.
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3. Shipping Destinations & Partners
We currently ship to the United States, Canada, and the European Union. All international shipments are handled by reliable partners (e.g., DHL, FedEx, or standard postal services) to ensure safe delivery.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey in real-time.
5. Potential Delays
While we strive to meet all estimates, please note that processing or shipping delays can occasionally occur, especially during peak seasons (like holidays) or due to unforeseen international customs procedures. We appreciate your understanding and patience in these rare circumstances.
6. Contact & Support
If you have any questions about your order's status or our shipping policy, please don't hesitate to contact us at: pawmake@outlook.com.